Shipping policy
Last Updated: August 31, 2026
At BIG PC BAZZAR, we understand that when you order PC components, laptops, desktops, or accessories, you want your products to arrive safely and on time. We carefully pack every order and work with trusted logistics partners to deliver your products across India.
Please read the following shipping and delivery information before placing your order.
1. Shipping Across India
We currently offer shipping across India.
Orders are delivered through our logistics partners, including Shiprocket, Delhivery, and other courier partners selected based on your location and the product being shipped.
We currently do not offer international shipping.
2. Order Processing & Dispatch
Orders are processed based on the product, destination, and availability.
The estimated delivery time can vary depending on your location and the courier service available for your area.
Once your order has been packed and fulfilled, you will receive your tracking information so you can follow your shipment.
For certain products, particularly refurbished desktops and laptops, additional processing time may be required because products may undergo testing and careful packaging before dispatch.
3. Delivery Time
Delivery times depend on your location, courier availability, and other logistical factors.
Once your order is dispatched, you can track it through the tracking information provided by us.
Please note that estimated delivery dates are not guaranteed and may be affected by:
- Weather conditions
- Courier delays
- Public holidays
- Regional restrictions
- Incorrect or incomplete addresses
- Unforeseen logistical issues
4. Free Shipping
Free shipping is available on eligible products/orders as indicated on the product page or during checkout.
For products where shipping charges apply, the applicable shipping cost will be clearly displayed before you complete your purchase.
For certain large or heavy products, including refurbished desktops, shipping charges may be included in or added to the product price based on the product and delivery requirements.
5. Order Tracking
We make tracking your order easy.
After your order has been fulfilled, tracking information may be provided through:
- 📱 WhatsApp
- 📧 Email
- 💬 SMS
- 📦 Your order/tracking page
Use the tracking information provided to monitor your shipment's progress.
6. Delivery Attempts & NDR
If our courier partner is unable to deliver your order, the shipment may be marked as an NDR (Non-Delivery Report).
This can happen due to reasons such as:
- Customer unavailable
- Incorrect/incomplete address
- Phone number unreachable
- Customer requesting another delivery attempt
- Other delivery-related issues
If an NDR is raised, we may contact you to help arrange another delivery attempt.
Please make sure that your phone number and shipping address are correct and that you remain available to receive the shipment.
7. Inspect Your Package Before Accepting
For PC components, laptops, desktops, and other electronic products, we strongly recommend checking the package carefully when it arrives.
If the package appears:
- Heavily damaged
- Open or tampered with
- Wet
- Crushed
- Significantly damaged
please take photographs/videos of the package before opening it.
If possible, inform the delivery executive about the visible damage.
8. Unboxing Video — Important
Because we sell electronic and computer hardware, we strongly recommend recording a continuous unboxing video when opening your package.
The video should clearly show:
- The unopened package
- Shipping label/order details
- All sides of the package
- The complete unboxing process
- The product and its condition
- Accessories and contents received
Why do we recommend this?
An unboxing video helps us investigate cases involving:
- Transit damage
- Missing items
- Incorrect products
- Physical damage
- Tampered packages
Do not throw away the original packaging until you have confirmed that your product is in proper condition.
9. Damaged, Missing or Wrong Product
If you receive a product that is physically damaged, incorrect, or has missing contents, please contact BIG PC BAZZAR within 24 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product and packaging
- A complete unboxing video, if available
- A description of the issue
Our team will review the information and investigate the matter with the relevant courier/logistics partner where necessary.
Important
Claims reported after 24 hours of delivery may not be eligible for consideration, particularly where the issue involves physical or transit damage.
10. Lost or Delayed Shipments
Sometimes shipments may experience unexpected delays or logistical issues.
If your order appears to be significantly delayed or is reported as lost, please contact us.
We will investigate the shipment with the relevant courier/logistics partner and provide you with an update once we receive information from them.
Courier investigations may take time, and we appreciate your patience while the matter is being resolved.
11. Changing Your Shipping Address
Need to change your delivery address?
Please contact us as soon as possible after placing your order.
Address changes can generally be accommodated before the order has been fulfilled/dispatched.
Once the order has been fulfilled or handed over to the courier, we may not be able to change the delivery address.
12. Refused or Undelivered Orders
If an order cannot be delivered because of:
- Incorrect address
- Customer unavailability
- Repeated failed delivery attempts
- Customer refusing to accept the shipment
- Customer being unreachable
the shipment may be returned to us by the courier. This is known as RTO (Return to Origin).
Once an order enters the RTO process, we may not be able to redirect the original shipment.
For orders that are returned to us due to customer-related delivery issues, any applicable refund or re-shipping arrangements will be handled according to our Refund & Return Policy.
13. Cash on Delivery (COD)
We offer Cash on Delivery on eligible orders.
There is no additional COD fee.
COD availability may depend on the product, order value, and delivery location.
If required, our team or logistics partner may contact you to verify your COD order before dispatch.
14. Refurbished Desktops & Laptops
Refurbished desktops and laptops require additional care during preparation and packaging.
Before dispatch, applicable refurbished systems may undergo necessary checks to ensure that the product is ready for shipment.
Because these products can be larger and heavier than standard PC components, applicable shipping charges are added to the product/order as shown during the purchase process.
Delivery times may also vary depending on the destination and logistics requirements.
15. Delivery to Remote Locations
We aim to deliver across India, but courier availability may vary for certain remote or difficult-to-service locations.
If your location cannot be serviced by our available courier partners, we may contact you to discuss the available options.
16. Need Help With Your Shipment?
If you have any questions about your order, delivery, tracking, or a shipping-related issue, our support team is available through:
📞 Phone: +91 9548842610
📧 Email: bigpcbazaar@gmail.com
💬 WhatsApp: +91 9548842610
When contacting us, please keep your order number ready so we can assist you faster.